Surplus Warehouse in Huntsville, AL Open now

Reviews about Surplus Warehouse

• ★ ★ ☆ ☆ ☆

  February 06, 2019, by Eric johnson
  If you can find what you want in the store, go for it. Nice selection of doors, cabinets, flooring, etc. BUT if you want to order something from there, you had better be prepared to wait for it (thought they'll tell you 2-3 weeks). I have now ordered three different things from them, and not a single thing has come in anywhere close to the time the told me. You simply can not plan a project around them fulfilling their end of the deal. One of their vendors seems especially bad (Heritage) for cabinets. Turns out they sent Heritage the order and they either lost it or ignored it. So they put it on "rush" - going to do it "that day". A week and a half after it was promised that time I got it. Excuse that time was that their shipping companies were overloaded. That last thing I ordered isn't time sensitive, though it is the very last thing of a project. It is the matching engineered stone sides for a vanity I got from them (which turns out to be warped by the way!). Last time I called - about two weeks after the "2-3 weeks" - they said they were coming from Mexico so didn't know when they'd be in. Seems they need new suppliers, or they should just stop using them. So don't waste your time ordering - everything is said 2-3 weeks, I haven't received anything in less than twice that, and usually they don't seem to know where anything is or when it is coming in. They just have pallets arrive, and until someone in the store goes through them manually they don't have any idea what is on them. A store is who the customer deals with, not the product vendor or the shipping company - but Surplus seems to want to blame everyone but themselves. Don't order from them - you've been warned!