Apple Bridge Street in Huntsville, AL Closed now

Reviews about Apple Bridge Street

• ★ ☆ ☆ ☆ ☆

  March 21, 2020, by Savitha Venkatesh
  Very cordial people. Have been put on hold for 20 minutes now...second time calling...hoping they will pick up the phone by closing time (it is 7:37 now, I've been on the phone since 7:15). The call is with regards to my battery replacement order. It has been a little over a week, and I have received no communication...At the least I would have appreciated an email stating that the order was on its way or an update as to when it would be ready so I can drop my phone off. Slightly disappointed. UPDATE: According to my phone, FORTY-SIX MINUTES LATER, a person from Apple Technical Support (not the Apple Store in Huntsville, AL, even though the number that I called was to the local Apple Store) answered the phone just to tell me she couldn't help me with my issue, since she had no way of knowing the store's inventory or their shipment arrivals. I have never ever by a doctor's office, pharmacy, international companies' customer care, local stores (even extremely busy ones like Apple), or by any other customer care been put on hold for so long. Moreover, I receive no updates or communication with regards to my order that was placed 11 days ago. Changing from a 3 to a 1 star rating. I became quite frustrated with not hearing about my order since my phone had started dying every 30 minutes and it was already failing to begin with. I contacted Apple Customer Care thru chat message via their website and the Advisors Anesha and Amanda were so helpful! Anesha patiently listened to my issue and tried to help me solve this issue without having to drive 40 minutes and wait three hours to get help at my local store in the midst of my busy schedule. She directed me to her senior advisor Amanda, and Amanda has done a wonderful job of helping me with my situation and stated that I should have received an email that with regards to the estimated turn around time for my wait for the battery order. A shoutout to these two from the main customer care for helping me with this. I’m still extremely disappointed with my local Apple store for the horrendous service.
• ★ ★ ★ ★ ★

  March 17, 2020, by Kay Sommerkamp
  I was frustrated when I got there. I was getting a cheap replacement battery, the life of which was apparently shorted by the IOS software. Tried to back up my phone before going and managed to render my phone inoperable.... but the ladies, Morgan and Alex, were so nice and helpful that the trip ended up being pleasant and productive. 5 stars for their great customer assistance!